La'gent Hotel Kyoto Nijo

I was actually really caught back at how fancy this hotel is! Everything is extremely clean and new, the rooms are well equipped (TV, air conditioner, humidifier, water cooker) and the bathroom is also very spacious. There's also a public bath for those that like bigger baths! Overall a very enjoyable experience staying at this hotel and if I'm ever going to visit Kyoto again I will definitely be looking up its availability again!

The stay was excellent. The room was way beyond my expectations especially with the price I paid. The room has a fabric and air spray, all bathroom necessities smelled so good. The pillows were just the perfect amount of softness. The comforter was so fluffy like cloud. There was also an air purifier/ dehumidifier inside the room. It was also near a 24/7 convenience store. I don't know if these points are standard in all hotels in kyoto or japan but It exceeded my expectations in its price point. I am the type that doesn't give online reviews often but this place was that good for me to compose this one.

Everything was fine: Room, facilities, onsen, breakfast

As they are considered 4* hotel, I have marked them with the criteria of 4*. Amenities were ok, the breakfast was very good.... Although the staff did the best they could, was really confusing about everything. It was as a mistake from booking (with the number of people in each room) - but so far I never had a similar problem. Because the rooms were twin, booked with the price for 2 people (but on the booking it stated 1 person in the room - but the message clearly said one or max 2people in the room). Although I have sent them message with number of people in advance, they didn't give any answer. When I sent the rooming (3days in advance), they informed me about the extra charges - no problem, but definitely no need to wait until the last moment, when everywhere is full. Sometimes hotel sends me in advance, that I should consider moderation or for how many I booked. It happened the same with taxis I ordered - so 2 taxis were missing (lucky for us another guy at the reception arranged additional 2taxis). But the bitter taste remains, because it is nobody's fault - but mine (which is odd, since they should communicate with each other at the reception).

I am absolutely in awe of this hotel. The staff was incredibly nice and helpful, and even though all the staff had good English, they always had someone fluent in English available if needed. While we were there, they helped us organize the transport of our suitcases to our next hotel in Tokyo. They contacted the next hotel to make sure this was all right with them and helped us fill out the appropriate forms. The room was one of the most spacious rooms out of the 6 hotels we stayed in while we visited Japan. Everything in the room was very nice, from the pyjamas provided to the toiletries. It is also in a great location, very well connected to some major tourist attractions like Nijo Castle (a short walk away), Kinkakuji (a short bus ride away), and Arashiyama (a short train ride away). It is very close to the metro so traveling to different parts of Kyoto isn´t a problem at all. It is also right across from a konbini with an ATM and next to a great Soba restaurant and a nice little café. The public baths are very nice and clean, and there are Dyson hairdryers available and hairstyling tools. I will definitely stay here again when I return to Kyoto.